There’s a slight debate about which is more important: having someone hear you or having someone listen to you. People either say “I want to be heard and not just listened to” or, “I want to be listened to and not just heard”.
No matter which one seems deeper to you, there is a same underlying point. The point is, people crave understanding. People want a human connection, they want what they’re trying to say to be understood and taken to heart. We don’t want to be ignored. We don’t want to be forgotten. We don’t want to be background noise in the endless chatter of our lives.